Guest Service Training Lead - Level V

Lowes Foods; Garner (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Pension Plan

a discount for shopping

paid time off

weekly pay

Job summary

Lowes Foods in Garner, NC seeks a capable Department Manager in a bench role with the aim to transition to a full department manager within 30 miles after training. You will train, coach, and develop Guest Service Leaders to ensure friendly, show-focused guest experiences, while managing coverage and procedures across the store.

You will drive on-the-job training programs, monitor performance metrics, and partner with store leadership to implement improvements and schedules that meet labor

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.

Skills

Strong communication

Retail operations

Leadership experience

Team building

Customer service

Job description

Lowes Foods in Garner, NC seeks a capable Department Manager in a bench role with the aim to transition to a full department manager within 30 miles after training. You will train, coach, and develop Guest Service Leaders to ensure friendly, show-focused guest experiences, while managing coverage and procedures across the store.

You will drive on-the-job training programs, monitor performance metrics, and partner with store leadership to implement improvements and schedules that meet labor