Guest Service Leader & Training Coach (Retail Ops)

Lowes Foods, LLC; Waxhaw (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K and Pension Plan

Employee discount

Paid time off

Weekly pay

Job summary

Lowes Foods, LLC is seeking a Department Training Supervisor to ensure consistent guest experiences by coaching hosts, building training programs, and supervising frontline teams in the Waxhaw area. The role emphasizes safety, friendliness, show, and efficiency while meeting labor guidelines and budgetary targets.

The position involves scheduling, on-the-job training, cash handling, and collaboration with store leadership to drive performance and guest satisfaction.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Knowledge and application of the principles of differentiated learning.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front Porch operations.
• Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs and partner with management to solutions.
• Manage training activities (OJT, online, etc.) and assess support needed to drive organizational effectiveness.
• Manage the hiring processes including sourcing and candidate management.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Work with Store Manager/Director to ensure schedules meet guest service goals within labor guides.
• Process guest orders, including cashiering or guest service desk functions.
• Perform guest service desk tasks as needed.
• Ensure accurate daily cash counts.
• Ensure daily bank deposits are completed according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce Front Porch policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front Porch according to budget.

Skills

Strong communication

Retail operations

Multitask learning

Differentiated learning

Leadership experience

Reading comprehension

Teamwork

Lift 25 lbs

18+ years old

Standing for long periods

Mathematical skills

Computers

Front Porch operations

Flexible shifts (10-7)

Job description

Lowes Foods, LLC is seeking a Department Training Supervisor to ensure consistent guest experiences by coaching hosts, building training programs, and supervising frontline teams in the Waxhaw area. The role emphasizes safety, friendliness, show, and efficiency while meeting labor guidelines and budgetary targets.

The position involves scheduling, on-the-job training, cash handling, and collaboration with store leadership to drive performance and guest satisfaction.