Guest Experience Lead - Bench Manager, Level V

Lowes Foods, LLC; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K and Pension

Employee discount

Paid time off

Weekly pay

Job summary

Lowes Foods, LLC is seeking Bench Department Manager candidates to drive guest service excellence and show quality in multiple store departments. After training, managers are expected to fill a Department Manager role within 30 miles of their home.

You will supervise training, scheduling, hiring, and daily cash handling, ensuring policies and labor guidelines are followed while delivering friendly, efficient service.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements.
• Knowledge and application of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front Porch operations.
• Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front Porch according to budget.

Skills

Strong communication

Retail operations

Leadership experience

Teamwork

Lift 25 lbs

Stand for long periods

Math skills

Computers

Front Porch operations

Shift flexibility

Job description

Lowes Foods, LLC is seeking Bench Department Manager candidates to drive guest service excellence and show quality in multiple store departments. After training, managers are expected to fill a Department Manager role within 30 miles of their home.

You will supervise training, scheduling, hiring, and daily cash handling, ensuring policies and labor guidelines are followed while delivering friendly, efficient service.