Senior Guest Experience Manager, Level V

Lowes Foods; Waxhaw (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K and Pension Plan

Employee discount

Job summary

Lowes Foods in Waxhaw, NC seeks a Bench Department Manager to supervise guest service, training programs, and show quality across store locations in Indian Land and Waxhaw.

Role emphasizes coaching, recruiting, scheduling within labor guides, and maintaining training documentation. Strong communication and leadership skills are essential, with ability to lift up to 25 lbs and stand for long periods.

Qualifications

• Excellent communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Knowledge and application of the principles of differentiated learning.
• Leadership experience with direct reports.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service focusing on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and deliver solutions.
• Manage hiring processes including sourcing and candidate management as per guidelines.

Skills

Strong communication

Partnering skills

Retail operations

Leadership

Education

Retail experience accepted

Job description

Lowes Foods in Waxhaw, NC seeks a Bench Department Manager to supervise guest service, training programs, and show quality across store locations in Indian Land and Waxhaw.

Role emphasizes coaching, recruiting, scheduling within labor guides, and maintaining training documentation. Strong communication and leadership skills are essential, with ability to lift up to 25 lbs and stand for long periods.