Guest Experience & Training Manager

Lowes Foods, LLC; Reidsville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Lowes Foods, LLC in Reidsville, NC is hiring a Front Porch Training & Guest Service Facilitator responsible for training, coaching, and supervising hosts to deliver friendly, superior guest service while upholding show quality. You'll manage onboarding, OJT programs, scheduling, and daily cash handling in a retail environment, partnering with store management to drive performance and guest satisfaction.

This role requires leadership and the ability to lift 25 lbs, work 3-4 days per week during

Qualifications

• Strong communication and partnering skills.
• Leadership experience with direct reports.
• Knowledge of operations within a retail environment.
• Demonstrated ability to learn multiple tasks and technical requirements.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.

Skills

Communication

Leadership

Retail operations

Math skills

Team collaboration

Adaptability

Job description

Lowes Foods, LLC in Reidsville, NC is hiring a Front Porch Training & Guest Service Facilitator responsible for training, coaching, and supervising hosts to deliver friendly, superior guest service while upholding show quality. You'll manage onboarding, OJT programs, scheduling, and daily cash handling in a retail environment, partnering with store management to drive performance and guest satisfaction.

This role requires leadership and the ability to lift 25 lbs, work 3-4 days per week during