Grocery Department Lead: Guest Service & Operations

Lowes Foods; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Lowes Foods is seeking a Grocery Manager to supervise the grocery department, ensure guest services and merchandising programs are executed, and maintain inventory and backroom operations in Wilmington, NC. The role calls for leadership in training staff and managing daily department performance.

Responsibilities include achieving sales and profitability targets, pricing accuracy, and ensuring product quality and safety in line with company standards.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• 1-3 years of supermarket knowledge.
• Ability to supervise people including training and development.
• Effective communication, guest service and selling skills.
• Ability to bend, kneel, stand, push/pull stock carts and operate pallet jack for extended periods of time.
• Ability to lift 40 lbs consistently and 60 lbs occasionally.

Responsibilities

• Ensure guests receive polite, friendly service from the grocery department staff.
• Achieve budgeted sales, wage percent, and profits for the grocery department.
• Maintain desired level of inventory and supplies to maximize sales and minimize excessive inventory.
• Operate the department according to merchandising and operational guidelines and programs.
• Ensure the quality of product for sale meets Lowes Foods standards.
• Maintain sanitation and safety throughout the department including the backroom according to Lowes Foods standards.
• Provide guidance, orientation, training and feedback to ensure grocery department hosts achieve satisfactory performance standards.
• Perform product stocking and guest service as necessary to achieve standards.
• Maintain department's staffing and scheduling standards.
• Control grocery shrink through proper implementation of the stock loss program.
• Ensure proper pricing and item scanning through price audits and proper scanning procedures.
• Ensure backroom is properly maintained.
• Ensure advertised items are available, signed and are scanning correctly.
• Help prepare grocery department for grocery inventory.
• Works with Store Manager, Grocery Manager and Receiver to maintain product level and conditions associated with vendor product.
• Perform all other duties as assigned by management.

Skills

Guest service

Team leadership

Communication

Supervisory skills

Retail knowledge

Physical stamina

Job description

Lowes Foods is seeking a Grocery Manager to supervise the grocery department, ensure guest services and merchandising programs are executed, and maintain inventory and backroom operations in Wilmington, NC. The role calls for leadership in training staff and managing daily department performance.

Responsibilities include achieving sales and profitability targets, pricing accuracy, and ensuring product quality and safety in line with company standards.