Guest Service Team Lead – Hospitality & Growth

Fresh Market Inc.; Nags Head (NC); Presencial; USD 27.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of基)

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance

Discounts on pet insurance, daycare, &

Descripción de la vacante

The Fresh Market is seeking a Guest Service Department Lead in North Carolina to support the Department Manager, coach team members, and ensure a welcoming guest experience. You will work closely with your team to keep standards high, address issues, and lead by example in hospitality and operations.

You will model impeccable guest service, monitor schedules, assist in financial metrics, and help drive store success with a positive, collaborative approach.

Formación

• Minimum 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or related business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.

Responsabilidades

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach hospitality by engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with department leaders to drive store success.
• Assist in resolving guest concerns promptly and effectively.

Conocimientos

Leadership

Guest service

Communication

Problem solving

Flexible schedule

Team motivation

Educación

Associate degree in business or related field

Herramientas

POS systems

Scheduling tools

Microsoft Office

Descripción del empleo

The Fresh Market is seeking a Guest Service Department Lead in North Carolina to support the Department Manager, coach team members, and ensure a welcoming guest experience. You will work closely with your team to keep standards high, address issues, and lead by example in hospitality and operations.

You will model impeccable guest service, monitor schedules, assist in financial metrics, and help drive store success with a positive, collaborative approach.