Center Store Lead - Guest Experience Champion

Fresh Market Inc.; Nags Head (NC); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

Personal time off

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Center Store Department Lead in North Carolina to support the Center Store Department Manager. You will lead with care, coach your team, and ensure the department looks its best while ensuring guests feel welcome and exceptional service is delivered.

You will step in as acting manager when needed, monitor schedules, and help drive store success through collaboration with other department leaders. This role emphasizes hospitality, teamwork, and excellence.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Management experience

Leadership

Guest experience

Communication

Problem solving

Flexibility

POS systems

Scheduling tools

Microsoft Office

Education

Associate degree preferred

Tools

Scheduling tools

POS systems

Microsoft Office Suite

Job description

The Fresh Market is seeking a Center Store Department Lead in North Carolina to support the Center Store Department Manager. You will lead with care, coach your team, and ensure the department looks its best while ensuring guests feel welcome and exceptional service is delivered.

You will step in as acting manager when needed, monitor schedules, and help drive store success through collaboration with other department leaders. This role emphasizes hospitality, teamwork, and excellence.