Guest Service Supervisor | Lead Team & Guest Experience

Global Montello Group Corp; Sharon (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Tuition reimbursement

Talent development trainings

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily tasks, and ensure a welcoming shopping experience for guests. You will coach employees, manage POS operations, maintain cash accuracy, and ensure compliance with safety and store policies while delivering friendly service.

Flexible hours and a commitment to community are part of our team culture.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily tasks, and ensure a welcoming shopping experience for guests. You will coach employees, manage POS operations, maintain cash accuracy, and ensure compliance with safety and store policies while delivering friendly service.

Flexible hours and a commitment to community are part of our team culture.