Guest Service Supervisor | Lead Customer Experience

Global Montello Group Corp; Wellesley (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, manage daily store operations, and drive guest satisfaction. The role emphasizes coaching, safety compliance, and accurate cash handling in a dynamic retail setting.

Responsibilities include supervising cash processes, POS operation, and ensuring product availability while addressing guest inquiries and coordinating vendor check-ins. Availability for flexible hours is required.

Qualifications

• High School Diploma
• High school diploma or equivalent

Responsibilities

• Supervise employees performing duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, manage daily store operations, and drive guest satisfaction. The role emphasizes coaching, safety compliance, and accurate cash handling in a dynamic retail setting.

Responsibilities include supervising cash processes, POS operation, and ensuring product availability while addressing guest inquiries and coordinating vendor check-ins. Availability for flexible hours is required.