Guest Service Supervisor: Lead Team & Guest Experience

Global Montello Group Corp; Barre (VT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Tuition Reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, organize work processes, and ensure the store meets objectives while delivering a positive guest experience.

The role includes coaching employees, managing POS cash handling, and ensuring safety, security and quality standards are met across all store operations. Candidates must be at least 18 and able to work flexible hours.

Qualifications

• Supervise employees by ensuring they perform duties as set by management.
• Provide coaching by giving constructive feedback to improve performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality and store operation policies and procedures.

Responsibilities

• Operate the point of sale following corporate standards and manage cash levels.
• Ensure store housekeeping is maintained (cleaning, dusting, sweeping, mopping, trash).
• Oversee 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Keep shelves stocked and products replenished to maintain in-stock conditions.
• Address guest inquiries and complaints and assist vendors as needed.

Skills

Staff supervision

Guest service

Coaching employees

Cash handling

Point of sale

Safety compliance

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, organize work processes, and ensure the store meets objectives while delivering a positive guest experience.

The role includes coaching employees, managing POS cash handling, and ensuring safety, security and quality standards are met across all store operations. Candidates must be at least 18 and able to work flexible hours.