Guest Service Supervisor: Lead Team, Elevate Guest Experience

Global Montello Group Corp; Oxford (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k match

Tuition reimbursement

Professional Development

Job summary

Global Partners LP is seeking a Guest Service Supervisor (GSS) to lead store staff and organize work processes directed by management. The role emphasizes supervising employees, coaching, greeting guests, and maintaining safety and store standards.

You will oversee POS operations, cash handling, stock replenishment, and vendor check-ins while delivering a friendly guest experience. Flexibility for day, night, weekends and holidays is required.

Qualifications

• High School Diploma - high school diploma or equivalent.
• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be at least 18 years of age.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Customer service

Coaching

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor (GSS) to lead store staff and organize work processes directed by management. The role emphasizes supervising employees, coaching, greeting guests, and maintaining safety and store standards.

You will oversee POS operations, cash handling, stock replenishment, and vendor check-ins while delivering a friendly guest experience. Flexibility for day, night, weekends and holidays is required.