Guest Service Supervisor: Lead Front Desk & Inspire Guests

druryhotels; Birmingham (AL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

401(k)

Health and well-being benefits

Newsweek America's Greatest Workplaces

Job summary

Drury Inn & Suites at 3510 Grandview Parkway in Birmingham, AL seeks a front desk/guest services supervisor. You will support management, ensure policy adherence, and motivate a diverse team to deliver superior guest experiences.

Ideal candidates will train staff, handle inquiries with a positive service attitude, and uphold Drury Hotels’ standards while occasionally traveling as needed. Immediate hiring and competitive benefits accompany this role.

Qualifications

• Ability to communicate clearly in English with guests and team members.
• Ability to train, motivate and inspire team members to meet expectations.

Responsibilities

• Supervise the front desk/guest services team under general supervision.
• Ensure policies and procedures are followed and maintain integrity at all times.
• Provide training and coaching to guest service staff.
• Deliver courteous, efficient, and professional guest service and respond to inquiries and complaints.

Skills

English communication

Leadership

Guest service

Job description

Drury Inn & Suites at 3510 Grandview Parkway in Birmingham, AL seeks a front desk/guest services supervisor. You will support management, ensure policy adherence, and motivate a diverse team to deliver superior guest experiences.

Ideal candidates will train staff, handle inquiries with a positive service attitude, and uphold Drury Hotels’ standards while occasionally traveling as needed. Immediate hiring and competitive benefits accompany this role.