Guest Service Supervisor | Growth & Bonus Potential

Drury Hotels Company, LLC; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship program

401(k) company match

Award-winning workplace

Job summary

Drury Hotels Company, LLC in Columbus, Ohio seeks a front desk supervisor to assist management in running the guest service team and ensuring policy compliance. You will train staff, greet guests, and resolve inquiries with a positive service attitude.

This role offers flexible scheduling, a quarterly bonus program up to $3,200, hotel discounts, paid time off, and opportunities for mentorship and advancement within our award-winning hospitality company.

Qualifications

• Requires ability to give and take written and oral direction.
• Requires the ability to communicate clearly in English to relate to guests and team members.
• Requires thorough knowledge of Drury Hotels’ policies and procedures.
• Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
• Requires thorough knowledge of marketing and sales programs.
• Performs duties of guest service agent, night audit or other positions as needed.
• Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Ensure policies and procedures are communicated and followed.
• Train guest service team members and provide positive leadership.
• Provide courteous, efficient, friendly service to all guests.
• Respond promptly and professionally to inquiries, requests, and complaints.
• Contribute to a positive work environment for diverse team and guests.

Skills

Written and oral direction

English communication

Policy knowledge

Training and motivation

Marketing and sales programs

Guest service experience

Money handling

Job description

Drury Hotels Company, LLC in Columbus, Ohio seeks a front desk supervisor to assist management in running the guest service team and ensuring policy compliance. You will train staff, greet guests, and resolve inquiries with a positive service attitude.

This role offers flexible scheduling, a quarterly bonus program up to $3,200, hotel discounts, paid time off, and opportunities for mentorship and advancement within our award-winning hospitality company.