Guest Service Supervisor

Drury Hotels; Fairview Heights (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts

Free room nights

Company-matched 401(k)

Career growth opportunities

Job summary

Drury Hotels is seeking a front desk supervisor to assist the management team in overseeing guest service operations. You will help communicate policies, train staff, and maintain a high standard of guest experience with a +1 Service Attitude.

This role offers a comprehensive benefits package, quarterly incentives, and opportunities for career growth. The starting wage is competitive and varies by experience, with some roles eligible for overtime and hotel discounts.

Qualifications

• Experience supervising front desk / guest service teams.
• Clear English communication with guests and team members.
• Ability to train, motivate and inspire staff to meet company standards.

Responsibilities

• Assist management in supervising the front desk / guest service positions.
• Ensure policies are communicated and followed; maintain integrity and leadership.
• Provide courteous, efficient, and professional guest service and respond to inquiries and issues.

Skills

Customer service leadership

English communication

Team training

Money handling

Front desk operations

Job description

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is

$18.74 - $27.49

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.