Guest Service Supervisor — Front Desk Leader (Flexible Schedule)

Drury Hotels Company, LLC; Denver (CO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Career growth opportunities

Company-paid health options

Job summary

Drury Plaza Hotel is hiring to support the front desk and guest services team in Denver, CO. The role focuses on supervising front desk staff, ensuring policy adherence, and delivering exceptional guest experiences with a +1 Service mindset.

You will train staff, handle inquiries, and maintain a positive work environment while contributing to overall hotel operations and guest satisfaction. The starting pay range is visible to applicants and includes incentives.

Qualifications

• Ability to give and receive written and oral direction.
• Clear English communication with guests and team members.
• Thorough knowledge of Drury Hotels policies and procedures.
• Ability to train, motivate and inspire team members.
• Ability to handle money and operate office machines.

Responsibilities

• Assist management in supervising the front desk / guest service positions.
• Communicate and enforce Drury Hotels policies and procedures.
• Provide courteous, efficient, friendly service to guests.
• Train guest service team members.
• Respond promptly to inquiries and complaints with a +1 Service attitude.
• Contribute to a positive work environment.

Skills

Clear communication

Leadership

Guest service

Tools

Cash handling

Job description

Drury Plaza Hotel is hiring to support the front desk and guest services team in Denver, CO. The role focuses on supervising front desk staff, ensuring policy adherence, and delivering exceptional guest experiences with a +1 Service mindset.

You will train staff, handle inquiries, and maintain a positive work environment while contributing to overall hotel operations and guest satisfaction. The starting pay range is visible to applicants and includes incentives.