Guest Service Supervisor: Lead Front Desk & Experience

druryhotels; Pigeon Forge (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling and hotel-discount

Career growth and promotions

Health, dental, vision insurance

Company-matched 401(k)

Award-winning workplace

Job summary

Drury Hotels is seeking a dedicated professional to supervise the front desk and guest service teams at our Pigeon Forge property. You will ensure adherence to company policies, lead with integrity, and inspire staff to deliver superior guest experiences through positive leadership and mentorship.

The role emphasizes clear communication, service excellence, and collaboration with management to maintain a welcoming hotel environment for guests and employees alike.

Qualifications

• Ability to give and take written and oral directions.
• Clear spoken and written English communication.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate and inspire team members to perform at and above expectations.
• Familiarity with marketing and sales programs.

Responsibilities

• Supervise front desk and guest service positions under general supervision.
• Assist with training and development of guest service team members.
• Respond promptly to inquiries, requests and complaints with a +1 Service Attitude.
• Maintain a positive, inclusive work environment for colleagues and guests.

Skills

Team leadership

English communication

Customer service

Training and coaching

Cash handling

Job description

Drury Hotels is seeking a dedicated professional to supervise the front desk and guest service teams at our Pigeon Forge property. You will ensure adherence to company policies, lead with integrity, and inspire staff to deliver superior guest experiences through positive leadership and mentorship.

The role emphasizes clear communication, service excellence, and collaboration with management to maintain a welcoming hotel environment for guests and employees alike.