Guest Service Supervisor

druryhotels; Pigeon Forge (TN); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus up to $3,200

Flexible scheduling and hotel-discount

Career growth and promotions

Health, dental, vision insurance

Company-matched 401(k)

Award-winning workplace

Zusammenfassung

Drury Hotels is seeking a dedicated professional to supervise the front desk and guest service teams at our Pigeon Forge property. You will ensure adherence to company policies, lead with integrity, and inspire staff to deliver superior guest experiences through positive leadership and mentorship.

The role emphasizes clear communication, service excellence, and collaboration with management to maintain a welcoming hotel environment for guests and employees alike.

Qualifikationen

• Ability to give and take written and oral directions.
• Clear spoken and written English communication.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate and inspire team members to perform at and above expectations.
• Familiarity with marketing and sales programs.

Aufgaben

• Supervise front desk and guest service positions under general supervision.
• Assist with training and development of guest service team members.
• Respond promptly to inquiries, requests and complaints with a +1 Service Attitude.
• Maintain a positive, inclusive work environment for colleagues and guests.

Kenntnisse

Team leadership

English communication

Customer service

Training and coaching

Cash handling

Jobbeschreibung

Property Location:

Corporate - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!