Guest Service Agent

Drury Hotels Company, LLC; Pigeon Forge (TN); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

Career growth

401(k)

Résumé du poste

Drury Plaza Hotel in Pigeon Forge, TN is seeking a dependable Front Desk team member to cover primarily 3 PM–11 PM shifts with two overnight Night Audit shifts (11 PM–7 AM) each week. You will greet guests, check them in and out, handle reservations, and support breakfast and Kickback service.

The role emphasizes hospitality, integrity, and strong English communication, with a quarterly bonus opportunity up to $3,200 and benefits including paid time off, hotel discounts, and opportunities for

Qualifications

• Front desk experience and strong customer service preferred.
• Ability to handle money and give change.
• Excellent communication and multitasking skills.
• English language proficiency required.

Responsabilités

• Greet guests and assist with check-in/check-out.
• Promote programs, maintain guest records, cash handling.
• Assist with breakfast and Kickback service.
• Provide courteous, friendly guest service with a +1 attitude.
• Resolve guest issues and monitor satisfaction.

Connaissances

Guest service

Multitasking

English proficiency

Cash handling

Outils

POS system

Office equipment

Description du poste

We are looking for a dependable team member to join our Front Desk team, working primarily 3 PM to 11 PM shifts, with two overnight Night Audit shifts (11 PM to 7 AM) each week.

Property Location: Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, highly organized communicators and multitaskers with these qualifications.
• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world‑class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE