Front Desk Guest Experience Agent - Evenings/Nights

Drury Hotels Company, LLC; Pigeon Forge (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

Career growth

401(k)

Job summary

Drury Plaza Hotel in Pigeon Forge, TN is seeking a dependable Front Desk team member to cover primarily 3 PM–11 PM shifts with two overnight Night Audit shifts (11 PM–7 AM) each week. You will greet guests, check them in and out, handle reservations, and support breakfast and Kickback service.

The role emphasizes hospitality, integrity, and strong English communication, with a quarterly bonus opportunity up to $3,200 and benefits including paid time off, hotel discounts, and opportunities for

Qualifications

• Front desk experience and strong customer service preferred.
• Ability to handle money and give change.
• Excellent communication and multitasking skills.
• English language proficiency required.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Promote programs, maintain guest records, cash handling.
• Assist with breakfast and Kickback service.
• Provide courteous, friendly guest service with a +1 attitude.
• Resolve guest issues and monitor satisfaction.

Skills

Guest service

Multitasking

English proficiency

Cash handling

Tools

POS system

Office equipment

Job description

Drury Plaza Hotel in Pigeon Forge, TN is seeking a dependable Front Desk team member to cover primarily 3 PM–11 PM shifts with two overnight Night Audit shifts (11 PM–7 AM) each week. You will greet guests, check them in and out, handle reservations, and support breakfast and Kickback service.

The role emphasizes hospitality, integrity, and strong English communication, with a quarterly bonus opportunity up to $3,200 and benefits including paid time off, hotel discounts, and opportunities for