Guest Service Supervisor — Growth, Training & Benefits

Global Montello Group Corp; Hudson (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Growth and development trainings

Job summary

Global Partners LP in Hudson, MA seeks a Guest Service Supervisor to lead staff, ensure a positive guest experience, and oversee POS cash handling and store operations. You will coach employees, monitor safety and cleanliness, and drive adherence to policies across shifts.

The role requires flexibility for day, night, weekends, and holidays, with a pay range reflecting experience. Growth and development opportunities are offered within a Fortune 500 company with a long-standing community focus.

Qualifications

• Supervise employees and coach them to perform tasks as directed by management.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies and procedures.
• Operate POS and manage cash levels according to company standards.
• Ensure housekeeping and cleanliness of the store.
• Support 24/7 guest service programs and processes.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Customer service

Cash handling

Safety compliance

Guest greeting

Education

High School Diploma

Job description

Global Partners LP in Hudson, MA seeks a Guest Service Supervisor to lead staff, ensure a positive guest experience, and oversee POS cash handling and store operations. You will coach employees, monitor safety and cleanliness, and drive adherence to policies across shifts.

The role requires flexibility for day, night, weekends, and holidays, with a pay range reflecting experience. Growth and development opportunities are offered within a Fortune 500 company with a long-standing community focus.