Guest Service Supervisor - Front Desk Lead

Raymond Management Company; Skokie (IL); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Vacation time & holidays

Travel with hotel room discounts

Employee referral bonuses

Paid time off to volunteer

Job summary

Raymond Management Company is hiring a Hotel Front Desk Supervisor for the Hampton Inn & Suites Chicago North Shore/Skokie location. This on-site, full-time role starts with a starting salary range of $21.00-$22.00 per hour, with potential increases at 30, 60, and 90 days.

Open availability, weekends required, and a focus on leading front desk operations to deliver exceptional guest service. The position offers comprehensive benefits, employee recognition, travel discounts, and opportunities for

Qualifications

• Leadership experience in hospitality or front desk operations.
• Strong communication and problem-solving abilities.
• Ability to train and guide front desk staff and coordinate with other departments.

Responsibilities

• Supervise daily front desk operations including check-ins and check-outs.
• Lead and train front desk staff, guiding guest service and conflict resolution.
• Collaborate with housekeeping and maintenance to ensure seamless guest experiences.
• Address guest concerns promptly and professionally.
• Monitor guest satisfaction and ensure service standards are met.

Skills

Team leadership

Guest service

Communication skills

Hospitality experience

Job description

Hotel Front Desk Supervisor / Guest Service Supervisor

Job Category: Front Desk

Requisition Number: HOTEL005502

Apply now

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Hampton Inn & Suites– Chicago North Shore / Skokie
5201 Old Orchard Rd
Skokie, IL 60077, USA

Description

Position: Guest Service Supervisor
Starting Salary Range: $21.00-$22.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Full-Time
Shift: Open availability with the potential for cross training for the Night Audit position. Weekends required.
Application Deadline: November 1, 2026

Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.

We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution

What You’ll Do:
Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
Address guest concerns and resolve any issues promptly and professionally.
Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

We’re Looking For:
Strong leadership and organizational skills, with experience in guest services or hospitality management.
Excellent communication and problem-solving skills.
A passion for providing outstanding customer service and creating memorable guest experiences.
Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

Apply Today!
At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.