Guest Service Manager: Lead Front Desk & Guest Experience

Raymond Management Company; Illinois, United States, Northern America, Americas; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Team Culture

Training and Growth

Employee Recognition

Job summary

Raymond Management Company is seeking a Guest Service Manager to oversee front desk operations at Hampton Inn & Suites – Rosemont / Chicago O’Hare. You will lead a guest service team, drive service excellence, and resolve guest inquiries with professionalism.

Ideal candidates have previous guest service leadership experience, strong communication, and proficiency with hotel management software. This full-time role requires flexible hours, including evenings, weekends, and holidays, in Rosemont,

Qualifications

• Experience as Guest Service Manager or similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and guest-satisfaction focus.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Leadership

Communication

Guest service

Team motivation

Tools

Hotel management software

Job description

Raymond Management Company is seeking a Guest Service Manager to oversee front desk operations at Hampton Inn & Suites – Rosemont / Chicago O’Hare. You will lead a guest service team, drive service excellence, and resolve guest inquiries with professionalism.

Ideal candidates have previous guest service leadership experience, strong communication, and proficiency with hotel management software. This full-time role requires flexible hours, including evenings, weekends, and holidays, in Rosemont,