Guest Service Manager — Front Desk Leader

Hampton Inn & Suites – Rosemont / Chicago O’Hare; Rosemont (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Hotel room discounts

401(k) retirement plans

Paid time off

Job summary

Hampton Inn & Suites – Rosemont / Chicago O’Hare in Rosemont, IL is seeking a Guest Service Manager to oversee front desk operations and ensure exceptional guest experiences. You’ll lead the guest service team, handle inquiries, and monitor satisfaction to drive improvements.

The role requires prior Guest Service Manager experience, strong leadership, and proficiency with hotel management software. We offer comprehensive benefits, yearly salary range of $55,000 to $70,000, and opportunities for

Qualifications

• Must have prior Guest Service Manager experience or similar.
• Strong leadership and interpersonal skills.
• Excellent communication and guest-service mindset.
• Proficiency with hotel management software and front desk operations.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee front desk daily operations including check-in/check-out and reservations.
• Lead and train the guest service team to deliver exceptional service.
• Handle guest inquiries, requests, and complaints promptly.
• Monitor guest satisfaction and drive improvements.
• Collaborate with other departments to ensure smooth operations.
• Prepare reports on guest feedback and service performance.
• Ensure compliance with hotel policies and safety procedures.

Skills

Leadership

Interpersonal skills

Communication

Front desk operations

Hotel management software

Tools

Hotel management software

Job description

Hampton Inn & Suites – Rosemont / Chicago O’Hare in Rosemont, IL is seeking a Guest Service Manager to oversee front desk operations and ensure exceptional guest experiences. You’ll lead the guest service team, handle inquiries, and monitor satisfaction to drive improvements.

The role requires prior Guest Service Manager experience, strong leadership, and proficiency with hotel management software. We offer comprehensive benefits, yearly salary range of $55,000 to $70,000, and opportunities for