Hotel Front Desk Supervisor / Guest Service Supervisor

Hampton Inn & Suites– Chicago North Shore / Skokie; Skokie (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid vacation

Holiday pay

Hotel room discounts

Referral bonuses

Volunteer time off

Employee Assistance Program

Job summary

Hampton Inn & Suites– Chicago North Shore / Skokie is seeking a Guest Service Supervisor to oversee front desk operations and lead a team dedicated to exceptional guest service. The role requires strong organizational and communication skills and a proactive leadership approach.

Open full-time position with weekend availability and potential cross-training for the Night Audit role. Competitive starting pay and wage increases at 30, 60, and 90 days.

Qualifications

• Strong organizational and communication skills; ability to manage front desk operations.
• Lead and train front desk staff to deliver outstanding guest service.
• Experience in hospitality supervision is preferred; training offered to the right candidate.

Responsibilities

• Supervise daily front desk operations including check-ins and check-outs.
• Lead and train front desk staff, guiding guest service and teamwork.
• Coordinate with housekeeping and maintenance to ensure smooth guest experiences.
• Address guest concerns promptly and professionally; monitor guest satisfaction.

Skills

Leadership

Guest service

Communication

Team training

Conflict resolution

Job description

Hotel Front Desk Supervisor / Guest Service Supervisor

Job Category: Front Desk

Requisition Number: HOTEL005502

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Hampton Inn & Suites– Chicago North Shore / Skokie
5201 Old Orchard Rd
Skokie, IL 60077, USA

Description

Position: Guest Service Supervisor
Starting Salary Range: $21.00-$22.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Full-Time
Shift: Open availability with the potential for cross training for the Night Audit position. Weekends required.
Application Deadline: November 1, 2026

Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.

We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
• Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Address guest concerns and resolve any issues promptly and professionally.
• Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

We’re Looking For:

• Strong leadership and organizational skills, with experience in guest services or hospitality management.
• Excellent communication and problem-solving skills.
• A passion for providing outstanding customer service and creating memorable guest experiences.
• Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.