Guest Service Supervisor

Drury Hotels Company, LLC; Wichita (KS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) company match

Career growth opportunities

Mentorship and training

Employee assistance program

Job summary

Drury Plaza Hotel Wichita is seeking a front desk/guest service supervisor to assist management in leading the guest service team. You will ensure consistent policy communication, mentor staff, and deliver a courteous, efficient guest experience at the front desk.

Responsibilities include training, handling inquiries, and maintaining a positive work environment. Some travel may be required. Join a culture focused on growth and customer satisfaction at Drury Hotels.

Qualifications

• Must communicate clearly in English with guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate and inspire team members.
• Ability to handle money and make change.
• May require some travel.

Responsibilities

• Under supervision, supervise front desk/guest service positions.
• Ensure policies and procedures are communicated and followed.
• Provide courteous, efficient, friendly service to guests.
• Assist with training guest service team members.
• Respond promptly to inquiries and complaints with a positive attitude.
• Maintain a positive work environment for staff and guests.
• Perform duties of guest service agent/night audit as needed.

Skills

Customer service

Team supervision

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

POS software

Office equipment

Job description

Property Location: Drury Plaza Hotel - 400 West Douglas Avenue , Wichita, Kansas 67202

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

• Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
• Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
• Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
• Assists with training guest service team members.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

• Requires ability to give and take written and oral direction.
• Requires the ability to communicate clearly in English to relate to guests and team members.
• Requires thorough knowledge of Drury Hotels’ policies and procedures.
• Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
• Requires thorough knowledge of marketing and sales programs.
• Performs duties of guest service agent, night audit or other positions as needed.
• Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
• Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.
• Requires ability to give attention to detail.
• May require some travel.

Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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