Guest Service Supervisor

Global Partners LP; Fair Haven (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience. This role involves supervising staff, coaching for performance improvement, and ensuring a welcoming environment for guests. The ideal candidate will excel in relationship-building and possess strong organizational skills. With competitive salary and benefits, including health insurance and a 401(k) plan, this position offers growth opportunities and a chance to be part of a dedicated team. If you thrive in a dynamic environment and are committed to exceptional service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Company Match

Tuition Reimbursement

Qualifications

• Must be at least 18 years old with reliable transportation.
• Availability to work flexible hours including weekends and holidays.

Responsibilities

• Supervise employees and ensure they perform job duties.
• Coach employees and provide constructive feedback.
• Greet guests to ensure an enjoyable shopping experience.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving a top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Vision for the Future

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We are looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees, ensuring they perform all job duties as directed by management.
• Coach employees by providing constructive feedback to improve performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards and maintain proper cash levels.
• Maintain store cleanliness and organization.
• Implement and execute guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

Benefits

• Competitive salary and growth opportunities with a dedicated Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Interested candidates should apply.
2. Resumes will be reviewed by the hiring manager.
3. Selected candidates will be contacted for interviews, which may be in person or via Zoom.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Equal Opportunity

Global Partners LP is an equal opportunity employer that values diversity and inclusion. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations, contact our recruiting department at 781-891-4000.