Guest Service Supervisor

Global Partners LP; West Coxsackie (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest satisfaction will shine. In this dynamic role, you will lead a team to deliver exceptional service, ensuring every guest leaves with a smile. With a commitment to community support and innovative growth, this position offers a chance to make a real impact. Enjoy competitive pay and benefits, including health and wellness programs and professional development opportunities. If you thrive in a fast-paced environment and love helping others, this is the perfect opportunity for you!

Benefits

Health and wellness benefits

401(k) plan with company match

Professional development and tuition reimbursement

Qualifications

• Strong guest service skills and a guest-first mentality.
• Ability to supervise staff and maintain operational policies.

Responsibilities

• Supervise staff performance and enhance guest experiences.
• Ensure safety and cleanliness standards are maintained.
• Manage cash procedures and address guest inquiries.

Skills

Guest Service Skills

Relationship Building

Problem-Solving

Attention to Detail

Leadership Qualities

Education

High School Diploma or GED

Job description

Job Title: Guest Service Supervisor (GSS)

We are seeking a dedicated Guest Service Supervisor to join our team. The GSS will be responsible for delivering excellent guest experiences and ensuring the completion of store-level tasks. We value passionate individuals who can contribute positively to our environment.

About Us

Global Partners LP has been serving communities for over 90 years, providing energy and retail services across the eastern seaboard and beyond. Our innovative offerings include Alltown Fresh and a network of over 50 liquid energy terminals. We are committed to future growth and community support through initiatives like GlobalGLO and charitable work.

What You Bring

• Genuine care for guests and pride in your work
• Excellent guest service skills and a guest-first mentality
• Confidence and good eye contact with guests
• Strong relationship-building skills
• Trustworthiness and responsibility
• Attention to detail and organizational skills
• Problem-solving abilities
• Self-starter with decision-making skills
• Leadership qualities to direct others and prioritize tasks

Responsibilities

1. Supervise staff performance and provide coaching
2. Greet guests and enhance their shopping experience
3. Adhere to safety, security, and operational policies
4. Operate point of sale systems and manage cash procedures
5. Maintain store cleanliness and safety standards
6. Implement guest service programs consistently
7. Handle cash deposits, lottery, gift cards, and checks
8. Ensure product replenishment and stock levels
9. Address guest inquiries and complaints
10. Check in vendors as per guidelines

What We Offer

• Competitive salary and growth opportunities
• Health and wellness benefits
• 401(k) plan with company match
• Professional development and tuition reimbursement

Interview Process

1. Apply online
2. Resume review by hiring manager
3. In-person or Zoom interview

Qualifications

• Flexible availability including days, nights, weekends, and holidays
• Organized and efficient
• At least 18 years old
• Reliable transportation and valid driver’s license
• Ability to access all store areas and lift up to 25 lbs
• Ability to work in varying temperatures

Education

High School Diploma or GED required

Compensation

$16.50 - $17.50 per hour

Equal Opportunity

We value diversity and are an equal opportunity employer. Accommodations are available for applicants with disabilities. For assistance, contact our recruiting department at 781-891-4000.