Guest Service Supervisor

Global Partners LP; City of Schenectady (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Guest Service Supervisor, where your passion for customer service will shine. In this role, you will lead a team to deliver exceptional guest experiences, ensuring a welcoming and organized shopping environment. With a focus on safety and quality, you will coach team members and manage store operations effectively. This position offers competitive pay and opportunities for professional growth, making it an ideal choice for those looking to make a real impact in a customer-first organization. Embrace the chance to grow with an established leader in energy solutions and retail experiences.

Benefits

Health and wellness benefits

401(k) plan with company match

Professional development programs

Tuition reimbursement after 6 months

Qualifications

• Must be organized, reliable, and at least 18 years old.
• Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Supervise store employees to ensure they perform their duties effectively.
• Greet guests warmly and create an enjoyable shopping environment.
• Address guest inquiries and complaints promptly.

Skills

Customer Service

Leadership

Problem Solving

Attention to Detail

Education

High School Diploma or GED

Job description

Job Description: Guest Service Supervisor (GSS)

We are seeking a Guest Service Supervisor (GSS) to join our team. The GSS will be responsible for delivering an exceptional guest experience while ensuring the completion of all store-level tasks. We invite passionate individuals who are eager to contribute to our company's future and thrive in a dynamic environment.

About Global Partners LP

With over 90 years of experience, Global Partners LP has been dedicated to providing energy solutions that support community growth and development. Our diverse portfolio includes Alltown Fresh, offering innovative, chef-led retail experiences, and a vast network of over 50 liquid energy terminals along the eastern seaboard. We are committed to embracing the future through initiatives like GlobalGLO and supporting our communities through charitable work.

What We Value

We are looking for individuals who bring energy, enthusiasm, and a customer-first mindset. The ideal candidate will demonstrate genuine care for guests, excellent relationship-building skills, trustworthiness, attention to detail, and the ability to resolve issues effectively. Leadership qualities such as decision-making, task prioritization, and team direction are essential.

Responsibilities

1. Supervise store employees to ensure they perform their duties effectively.
2. Coach team members with constructive feedback to enhance performance.
3. Greet guests warmly and create an enjoyable shopping environment.
4. Maintain safety, security, and quality standards in accordance with company policies.
5. Operate the point-of-sale system and manage cash processes responsibly.
6. Ensure store cleanliness and organization.
7. Implement and uphold guest service programs and processes 24/7.
8. Address guest inquiries and complaints promptly.
9. Coordinate with vendors and manage store stock levels.

Benefits

• Competitive salary with opportunities for growth.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Professional development programs, including tuition reimbursement after 6 months.

Interview Process

1. Interested candidates should apply online.
2. Resumes will be reviewed, and suitable candidates will be contacted.
3. Interviews may be conducted in person or via Zoom.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Must be organized, reliable, and at least 18 years old.
• Valid driver's license and reliable transportation required.
• Ability to access all store areas and perform physical tasks up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Wage Range

$16.50 - $17.50 per hour

Equal Opportunity Statement

We value diversity and are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations, contact our recruiting department at 781-891-4000.