Guest Service Supervisor

Global Partners LP; Littleton (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and lead store operations. This role is vital in ensuring customer satisfaction and maintaining operational standards. The ideal candidate will be a proactive self-starter with excellent communication and problem-solving skills. Join a company dedicated to community growth and energy transition, where your contributions can make a significant impact. If you're passionate about guest service and looking for career advancement opportunities, this position is perfect for you.

Benefits

Competitive salary

Comprehensive health and wellness benefits

401(k) plan with matching contributions

Tuition reimbursement after 6 months

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Supervise staff to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Coach employees through constructive feedback.

Skills

Guest Service Skills

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our team. The GSS will be responsible for delivering excellent guest experiences and ensuring the completion of store-level tasks. We know you have many options when choosing where to work. So, what makes us different?

For over 90 years, Global Partners LP has been providing energy to help communities grow, move, and thrive. From Alltown Fresh, with its innovative chef-led offerings and guest-focused retail experience, to our extensive network of over 50 liquid energy terminals along the eastern seaboard and beyond, we are committed to delivering value daily to our guests and customers across the US. We are also investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We look forward to the next 90 years at Global Partners and the new ideas we can bring to our guests and customers. We seek passionate individuals with innovative ideas to contribute to our future. If you are motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring:

• You genuinely love taking care of guests and take pride in your work.
• You prioritize guest satisfaction and demonstrate excellent guest service skills, including greeting and bidding farewell to guests.
• You are confident and maintain eye contact with guests.
• You build strong relationships with guests and colleagues.
• You are trustworthy, responsible, detail-oriented, and well-organized.
• You handle issues effectively using problem-solving techniques.
• You are a proactive self-starter capable of making decisions.
• You can lead others and prioritize tasks effectively.

Gauges of Responsibility:

• Supervise staff to ensure they perform their duties effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the point of sale system and manage cash accurately.
• Maintain store cleanliness and safety standards.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are stocked and available.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits and Development Opportunities:

• Competitive salary and growth opportunities.
• Comprehensive health and wellness benefits.
• 401(k) plan with matching contributions.
• Tuition reimbursement after 6 months of employment.

Interview Process:

• Interested candidates should apply to be considered.
• Resumes are reviewed, and suitable candidates are contacted.
• Interviews may be conducted in person or via Zoom.

Qualifications:

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficiency and organizational skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in various temperatures.

Education:

• High School Diploma or GED.

We value passion and potential. If you are enthusiastic and believe you can make a meaningful impact, we encourage you to apply, even if you don’t meet every requirement. We embrace diversity and equal opportunity in our hiring practices.

Global Partners LP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations during the application process, please contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests in employment decisions. In Massachusetts, requiring or administering such tests is illegal and can lead to penalties.