Guest Service Supervisor

Global Partners LP; Townsend (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a passionate Guest Service Supervisor to enhance guest experiences in a vibrant retail environment. This role involves supervising staff, ensuring top-notch service, and maintaining store operations. With a commitment to community and innovation, the company offers competitive salaries, health benefits, and growth opportunities. If you thrive in a dynamic setting and are driven by exceptional service, this position is a perfect fit for you. Join a team that values your contributions and supports your career development.

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salaries

Growth opportunities

Qualifications

• Ability to work flexible hours including days, nights, weekends, and holidays.
• Efficient, organized, and reliable with a minimum age of 18 years.

Responsibilities

• Supervise employees ensuring they perform all job duties assigned by management.
• Greet guests and provide an enjoyable shopping experience.
• Address guest inquiries and complaints effectively.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees ensuring they perform all job duties assigned by management.
• Coach employees by providing constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash).
• Execute all guest service programs and processes 24/7.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors as per guidelines.

Fuel for You

• Competitive salaries and growth opportunities, supported by our Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance, along with wellness support.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

The GPS of Our Interview Process

• Interested candidates should apply to start the process.
• Resumes are reviewed by the hiring manager; suitable candidates are contacted by a recruiter or manager.
• Interviews may be conducted in person or via Zoom, with additional information provided as needed.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficient, organized, and reliable.
• Minimum age of 18 years.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varied temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every qualification. We embrace diversity and are committed to equal opportunity employment.

Global Partners LP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations during the application process, please contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests for employment decisions. In Massachusetts, such tests are illegal and violation can result in penalties.