Guest Service Supervisor

Global Partners LP; Dublin (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences. This role involves supervising staff, ensuring exceptional service, and managing store operations. With a commitment to community and innovation, the company offers competitive salaries and growth opportunities. Join a team that values diversity, encourages personal growth, and celebrates a guest-first mentality. If you’re motivated by making a difference and enjoy working in a dynamic environment, this position is perfect for you.

Benefits

Health & Wellness benefits

Retirement plan with 401k

Tuition reimbursement

Competitive salaries

Growth opportunities

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license.

Responsibilities

• Supervise employees to ensure they perform all assigned duties.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem-Solving Techniques

Relationship-Building Skills

Organizational Skills

Decision-Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our extensive network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future by investing in the energy transition with initiatives like GlobalGLO and supporting the communities where we operate through charitable work.

We're excited for the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We're seeking passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Types of "Energy" You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and farewells to everyone.
• You are confident and make eye contact with guests.
• You possess superior relationship-building skills and can establish connections with guests and colleagues.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You can defuse issues using problem-solving techniques.
• You are a proven self-starter with the ability to make decisions.
• You can direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees ensuring they perform all assigned duties.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to standards; maintain proper cash levels.
• Ensure all housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Maintain product stock levels.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

Fuel for You

• Competitive salaries and growth opportunities, supported by our Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance, plus wellness support.
• Retirement plan with 401k and matching contributions.
• Tuition reimbursement after 6 months of service.

Interview Process

• Interested candidates should apply to start the process.
• Resumes are reviewed by the hiring manager; suitable candidates will be contacted.
• Interviews may be conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Efficient and organized.
• Minimum age of 18 years.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage you to apply, even if you don't meet every qualification. We celebrate diversity and are committed to equal opportunity employment.

Global Partners LP is an equal opportunity employer. For accommodations during the application process, please contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests for employment decisions. In Massachusetts, such tests are illegal for employment purposes, and violations can lead to penalties.