Guest Service Supervisor

Dimension Hospitality; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service excellence, service recovery, shift coverage, and ensuring guests have a smooth arrival and departure experience.

The ideal candidate brings frontline hospitality experience, strong communication, and the ability to coach a team. This role offers growth in front office and hotel leadership while maintaining a positive, guest-focused

Qualifications

• Previous front desk, F&B or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Customer service

Leadership

Communication

Hotel systems

Problem solving

Tools

PMS software

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role

As the Guest Service Supervisor, you support front desk operations, overall room department and help lead the guest services team. You assist with training, service excellence, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team

If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. EOE

What Makes You You

• Previous front desk, F&B or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

Source: Dimension Hospitality