Restaurant Service Supervisor

BATTERS N BRUNCH LLC; Humble (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible schedule

Performance bonus

Paid time off

Competitive salary

Employee discounts

Free snacks

Advancement opportunities

Training & development

Job summary

BATTERS N BRUNCH LLC is seeking a Guest Service Supervisor to lead front desk operations, greet guests, check-in/out, and ensure exceptional service. You will supervise staff and coordinate with hotel departments to deliver a seamless guest experience.

The ideal candidate has hospitality experience, strong communication, and a passion for guest satisfaction in a fast-paced setting. Fluency in English is required.

Qualifications

• High school diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; other languages a plus.
• Ability to use tact and understanding in stressful situations.
• Demonstrated care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other hotel departments to ensure guest satisfaction
• Anticipate guest needs and build rapport
• Uphold cleanliness, sanitation, safety, and conduct standards
• Maintain accurate records of registration and payment information

Skills

Front desk operations

Customer service

Team supervision

English proficiency

Tact and empathy

Education

High school diploma/GED

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications:

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment