Guest Service Supervisor

Global Partners LP; Hartford (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a passionate Guest Service Supervisor to enhance guest experiences and lead a dedicated team. In this dynamic role, you will supervise daily operations, coach employees, and ensure that every guest leaves with a smile. With a commitment to service excellence, you will foster relationships and create a welcoming environment. The company offers competitive salaries, comprehensive health benefits, and opportunities for professional growth. If you thrive in a fast-paced setting and are eager to make a difference, this is the perfect opportunity for you.

Benefits

Health & Wellness Benefits

401(k) Plan with Company Match

Tuition Reimbursement

Competitive Salaries

Qualifications

• Ability to work flexible hours including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license.

Responsibilities

• Supervise employees ensuring they perform all job duties assigned by management.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem-Solving

Organizational Skills

Relationship-Building

Self-Starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• Display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• Be confident and make eye contact with guests.
• Have superior relationship-building skills and establish a connection with guests and associates.
• Be trustworthy and responsible.
• Be detail-oriented and have excellent organizational skills.
• Defuse issues by utilizing problem-solving techniques.
• Be a proven self-starter with demonstrated ability to make decisions.
• Direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties assigned by management.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system according to standards and maintain proper cash levels.
• Ensure store cleanliness and housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors as per guidelines.

Benefits

• Competitive salaries and growth opportunities with a dedicated Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Interested candidates should apply.
2. Resumes are reviewed, and suitable candidates are contacted.
3. Interviews are conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years of age.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage you to apply, even if you don't meet every requirement. We embrace diversity and equal opportunity in our hiring practices.