Guest Service Supervisor

Crescent Hotels & Resorts; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Guest Service Supervisor, der leidenschaftlich daran interessiert ist, unvergessliche Gästeerlebnisse zu schaffen. In dieser Rolle sind Sie verantwortlich für die Anleitung des Front Office-Teams und die Gewährleistung eines konsistent hohen Servicestandards. Sie werden die Möglichkeit haben, Ihre Führungsfähigkeiten zu zeigen und zur Schaffung einer einladenden Atmosphäre beizutragen, die Gäste immer wieder zurückbringt. Wenn Sie ein Talent für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie!

Benefits

Wettbewerbsfähige Gehälter

Bezahlte Feiertage und Freizeit

Pensions-/401k-Plan

Weltweite Reiserrabatte

Qualifications

• 2 Jahre Erfahrung im Kundenservice in einer Führungsposition sind stark bevorzugt.
• Ausgezeichnete Kundenservicefähigkeiten und Kommunikationsfähigkeiten.

Responsibilities

• Leitung und Anleitung der Guest Service-Mitarbeiter zur Sicherstellung der Servicequalität.
• Reaktion auf besondere Wünsche und Probleme der Gäste zur Maximierung der Zufriedenheit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösung

Führungskompetenz

Education

2 Jahre Erfahrung im Kundenservice

Tools

PMS-Systeme (Lightspeed)

Job description

Description

Are you a customer-focused person with a passion for hospitality? Do you enjoy creating unique guest experiences? Le Meridien St Louis Clayton is looking for a hospitality-focused individual to join our front office team!

With Crescent Hotels & Resorts, you have an opportunity to showcase your skills and shine bright with a company that cares. Benefits include medical, dental, and vision insurance, 401k with company match, and worldwide travel discounts with paid time off to enjoy them!

If you are looking for a place to bring your talents, Le Meridien St Louis Clayton is the place you belong!

JOB OVERVIEW:

As the Guest Service Supervisor, you will be responsible for providing guidance and leadership to Guest Service associates to ensure consistent quality customer service is delivered.

ESSENTIAL JOB FUNCTIONS:

1. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement.
2. Respond to guests’ special requests, needs, problems, issues, and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to hotel guests.
4. Supervise the Guest Service Associates.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
6. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
7. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations.
8. Authorize revenue allowances to remedy problems only after other solutions have been offered.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job-related duties as assigned.
11. Work overnight shifts as required.

MINIMUM REQUIREMENTS:

• 2 years of guest service experience in a leadership capacity is highly preferred.
• Exceptional customer service skills.
• Strong written and verbal communication skills.
• Ability to resolve problems efficiently and effectively.
• Ability to deal with internal and external customers with patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve conflicts.
• Ability to observe and respond appropriately to emergency situations.
• Knowledge of PMS systems (Lightspeed highly preferred).

Perks and Benefits:

• Competitive wages.
• Paid holidays and time off.
• Pension/401k plan.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.