Guest Service Supervisor

Global Partners LP; Glenville (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the guest experience while managing store operations. This role requires a passion for customer service and the ability to lead a team effectively. You will supervise staff, ensure compliance with safety and quality standards, and resolve guest inquiries. With competitive salaries and a commitment to employee growth, this position offers the chance to develop your career in a dynamic environment. Join a company that values diversity and is dedicated to making a positive impact in the community.

Benefits

Health & Wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Supervise employees and ensure they perform all assigned duties.
• Greet guests and provide an enjoyable shopping experience.
• Handle guest inquiries and complaints effectively.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with charitable work.

Our Vision

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You can direct others and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform all assigned duties.
• Coach employees by providing constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system according to standards; maintain proper cash levels.
• Ensure store cleanliness and housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

Benefits

• Competitive salaries and growth opportunities with a dedicated Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after six months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager; selected candidates will be contacted.
3. Interviews conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficiency and organizational skills.
• Minimum age of 18 years.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and perform physical tasks up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Wage

$16.50 - $17.50/hr

Our Values

We value passion and potential. We welcome applicants from diverse backgrounds and experiences. We are committed to equal opportunity employment and providing accommodations for applicants with disabilities. For assistance, contact our recruiting department at 781-891-4000.