Guest Service Supervisor

Global Partners LP; Town of Clifton Park (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and lead a dedicated team. This role emphasizes exceptional guest service, effective problem-solving, and maintaining high standards of store operations. With competitive salary and growth opportunities, this position is perfect for individuals who thrive in dynamic environments and are eager to contribute to a company committed to community support and innovation. If you're ready to make a difference and grow your career, this is the opportunity for you!

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salary

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license.

Responsibilities

• Supervise employees to ensure all duties are performed as assigned.
• Greet guests and ensure an enjoyable shopping experience.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future by investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We're excited for the next 90 years and the innovative ideas we can bring to our guests and customers. We seek passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You prioritize guest satisfaction and demonstrate exceptional guest service skills, including greeting and parting remarks.
• You are confident, make eye contact, and build relationships with guests and colleagues.
• You are trustworthy, responsible, detail-oriented, and organized.
• You handle issues effectively using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Gauges of Responsibility

• Supervise employees to ensure all duties are performed as assigned.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies and procedures.
• Operate the point of sale system, maintain cash levels, and handle cash processes.
• Maintain store cleanliness and safety standards.
• Execute guest service programs 24/7.
• Address guest inquiries and complaints.
• Check in vendors per guidelines.

Benefits for You

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of employment.

Our Interview Process

1. Interested candidates should apply.
2. Resumes will be reviewed; suitable candidates will be contacted.
3. Interviews may be conducted in person or via Zoom.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Organized and efficient.
• At least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Wage: $16.50 - $17.50/hr

We value passion and potential. If you're enthusiastic and believe you can make an impact, we encourage you to apply, even if you don't meet every requirement. We celebrate diversity and are committed to equal opportunity employment. For accommodations, contact our recruiting department at 781-891-4000.