Guest Service Supervisor

Global Partners LP; Village of Fort Edward (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to elevate customer experiences. In this role, you will supervise staff, ensure guest satisfaction, and uphold store standards. Your ability to build relationships and resolve issues will be key to fostering a welcoming environment. With competitive pay and growth opportunities, this position is perfect for those eager to make a difference in a dynamic setting. Join a team that values your contributions and supports your career advancement in the energy sector!

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement after 6 months

Qualifications

• Must be at least 18 years old with reliable transportation.
• Availability for flexible hours including nights and weekends.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Handle cash processes and maintain store cleanliness.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication

Team Leadership

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value daily to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We're excited for the next 90 years and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and take pride in your work.
• You prioritize guest satisfaction and demonstrate exceptional service by greeting and bidding farewell to everyone.
• You are confident and make eye contact with guests.
• You build strong relationships with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented with excellent organizational skills.
• You resolve issues using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish stock to ensure products are in stock.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

What We Offer

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply if interested.
2. Resume review by the hiring manager.
3. In-person or Zoom interviews.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Wage

$16.50 - $17.50 per hour

Additional Information

We value passion and potential. Even if you don't meet every qualification, we encourage you to apply. We embrace diversity and equal opportunity employment. For accommodations, contact our recruiting department at 781-891-4000.