Guest Service Supervisor

Global Partners LP; City of Albany (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest satisfaction will shine. In this dynamic role, you'll lead a team to deliver exceptional service while maintaining store operations. Your ability to build relationships and solve problems will be key in creating a welcoming environment for guests. With competitive pay and benefits, including health insurance and professional development opportunities, this position offers a chance to grow your career in a supportive atmosphere. If you're ready to make a difference, this is the place for you!

Benefits

Health and wellness benefits

401k retirement plan

Tuition reimbursement

Competitive salary

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to lift up to 25 lbs and work in varying temperatures.

Responsibilities

• Supervise employees to ensure they perform all assigned duties.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate through charitable work.

Our Vision

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You prioritize guest satisfaction and showcase your exceptional guest service skills by providing pleasant greetings and parting remarks.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and colleagues.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with the ability to make decisions.
• You can direct others and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform all assigned duties.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs and processes around the clock.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• Retirement plan with 401k and match.
• Professional development including tuition reimbursement after 6 months.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. In-person or Zoom interviews with additional information provided as needed.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Efficiency and organizational skills.
• Minimum age of 18 years.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Wage

$16.50 - $17.50 per hour.

Equal Opportunity Employer

We value diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations, contact our recruiting department at 781-891-4000.