Guest Service Supervisor

Global Partners LP; Old Chatham (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role is pivotal in ensuring customer satisfaction through exceptional service and effective team supervision. The ideal candidate will possess strong organizational and problem-solving skills, and a passion for guest care. Join a forward-thinking company that values diversity and offers competitive benefits, including health insurance and retirement plans. If you're ready to make a difference and grow your career in a dynamic environment, this opportunity is for you.

Benefits

Health and wellness benefits

401(k) retirement plan with matching contributions

Tuition reimbursement after 6 months

Growth opportunities with a dedicated Talent Development Team

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Ability to lift up to 25 lbs and work in varying temperatures.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Maintain store cleanliness and handle transactions.

Skills

Guest Service Skills

Problem-Solving

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with charitable work.

Our Vision for the Future

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to advance your career.

The Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You prioritize guest satisfaction and showcase exceptional service skills with friendly greetings and farewells.
• You are confident, make eye contact, and build relationships easily.
• You are trustworthy, responsible, detail-oriented, and organized.
• You handle issues effectively using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and store operations policies.
• Operate the point of sale system, maintain cash levels, and handle transactions.
• Maintain store cleanliness and replenish stock as needed.
• Execute guest service programs and address guest inquiries or complaints.
• Check in vendors and manage store operations.

Benefits

• Competitive salary and growth opportunities with a dedicated Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• Retirement plan with 401(k) and matching contributions.
• Tuition reimbursement after 6 months of employment.

Interview Process

1. Apply online if interested.
2. Resume review by hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Organized and efficient.
• At least 18 years old with reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Compensation

$16.50 - $17.50 per hour

Our Commitment

We value passion and potential. We welcome applicants from diverse backgrounds and experiences. Global Partners LP is an equal opportunity employer. For accommodations, contact our recruiting department at 781-891-4000.