Front Desk Supervisor

SAVAN HOSPITALITY CORP DBA BEST WESTERN BAR HARBOUR; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible Schedule

Great Work Environment

Competitive Compensation

Career Advancement Opportunities

Job summary

Best Western Bar Harbour in New York seeks an experienced Front Desk Supervisor to lead a team of Front Desk Associates, ensuring top-tier guest service and smooth daily operations.

You will train staff, create schedules, and handle basic disciplinary actions while upholding brand standards and hospitality excellence.

Join a dynamic hotel team and contribute to guest satisfaction, event coordination, and community partnerships.

Qualifications

• Experience supervising a hospitality front desk team.
• Strong leadership and staff training skills.
• Hotel front desk experience is required.

Responsibilities

• Create and implement short- and long-term goals for the front desk team.
• Set a service standard and lead by example with exemplary guest service.
• Manage training of new and existing staff to meet expectations.
• Collaborate with the team to deliver top-tier guest experiences.
• Coordinate with staff and community to build partnerships and host events.
• Coordinate with the GM daily on front desk operations and other hotel areas.

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Job description

Job Description

Benefits/Perks

• Flexible Schedule
• Great Work Environment
• Competitive Compensation
• Career Advancement Opportunities

Job Summary

We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.

Responsibilities

• Create and implement both short and long-term goals for the company and the front desk staff
• Set a service standard and lead by example, providing exceptional customer service to all guests
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Work closely with the rest of the team to provide the highest level of customer service
• Coordinate with staff and the community to create partnerships and host events
• Coordinate with the GM on a daily basis for front desk staff and other areas of the hotel

Qualifications

• Previous experience managing a team desired
• Previous customer service experience
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail
• Hotel Front Desk required