Front Desk Supervisor

las vegas airport travelodge; Las Vegas (NV); Sur place; USD 36 000 - 55 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Advancement opportunities

Paid time off

Training & development

Résumé du poste

Las Vegas Airport Travelodge is seeking a Front Desk Supervisor to lead the hotel front desk team and ensure smooth check-in/check-out experiences for guests. You will supervise front desk staff, address guest concerns, coordinate with housekeep and maintenance, and uphold service standards across shifts to deliver exceptional hospitality in a fast-paced Las Vegas environment.

The ideal candidate brings hospitality experience, strong communication, and a passion for guest satisfaction, with

Qualifications

• High school diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Excellent English proficiency; other languages a plus.
• Ability to handle stressful customer service situations with care.
• Demonstrates genuine care for guests and staff.
• Able to work in a fast-paced environment.
• SYNXIS experience preferred.

Responsabilités

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other hotel departments to ensure guest satisfaction
• Anticipate guests' needs and build rapport
• Uphold high standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registrations and payments

Connaissances

Customer service

Guest relations

Team supervision

Fast-paced environment

SYNXIS experience

Formation

High school diploma/GED

Outils

SYNXIS PMS

Description du poste

Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

We are looking for a customer-focused Front Desk Supervisor to join our team! As the Front Desk Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications:

• High school diploma/GED
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment
• SYNXIS experience wanted