Guest Service Specialist — Front Desk & Guest Experience

Hampton Inn Manhattan-Madison Square Garden Area; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wages for full time and PT

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit/ Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

Hampton Inn Manhattan-Madison Square Garden Area is seeking a Guest Service Agent to greet, register and assist guests in a friendly, professional manner in line with brand standards.

Responsibilities include registering guests, handling payments, making reservations, and ensuring guest satisfaction while maintaining safety and hotel procedures. The role may involve assisting in peak times and supporting breakfast service when required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Job description

Hampton Inn Manhattan-Madison Square Garden Area is seeking a Guest Service Agent to greet, register and assist guests in a friendly, professional manner in line with brand standards.

Responsibilities include registering guests, handling payments, making reservations, and ensuring guest satisfaction while maintaining safety and hotel procedures. The role may involve assisting in peak times and supporting breakfast service when required.