Guest Experience Front Office Assistant Manager

Hampton Inn Manhattan-Madison Square Garden Area; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Parking Benefits

Wellness Program

Educational/Professional Development

Referral Bonus

Job summary

Hampton Inn Manhattan-Madison Square Garden Area is seeking an Assistant Front Office Manager to help oversee front office operations and support staff in delivering excellent guest service in a sustainability-conscious hotel.

The role involves supervising front desk processes, coaching associates, and assisting in budgeting and financial controls to maintain high service levels and guest satisfaction.

Qualifications

• 1 to 3 years hospitality-related experience, including front desk operations.
• Associate or Bachelor's degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and/or market are stocked and inventory maintained.
• Work with Sales to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy to ensure efficient use and minimize overbooking.

Education

Associate or Bachelor's degree preferred

Job description

Hampton Inn Manhattan-Madison Square Garden Area is seeking an Assistant Front Office Manager to help oversee front office operations and support staff in delivering excellent guest service in a sustainability-conscious hotel.

The role involves supervising front desk processes, coaching associates, and assisting in budgeting and financial controls to maintain high service levels and guest satisfaction.