Guest Experience Agent: Front Desk & Reservations

HHM Hotels; New York (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Professional Development

Job summary

HHM Hotels in New York, NY seeks a Guest Service Agent to greet guests, register them, and manage payments with courtesy and sustainability in mind.

You will assist with reservations, process payments, and balance accounts while responding promptly to guest requests and resolving issues as they arise.

Regular shifts, standing for extended periods, and teamwork in a fast-paced front desk environment are required, with opportunities for growth within the front office.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Register guests and assign rooms; establish payment methods and verify credit.
• Make and confirm reservations; balance accounts and conduct audits.

Skills

Customer service

Communication skills

Teamwork

Education

High School Diploma

Tools

PMS systems

Job description

HHM Hotels in New York, NY seeks a Guest Service Agent to greet guests, register them, and manage payments with courtesy and sustainability in mind.

You will assist with reservations, process payments, and balance accounts while responding promptly to guest requests and resolving issues as they arise.

Regular shifts, standing for extended periods, and teamwork in a fast-paced front desk environment are required, with opportunities for growth within the front office.