Guest Service Specialist — Front Desk & Flexible Scheduling

Holiday Inn Express & Suites Fresno NW; California (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express & Suites Fresno NW is seeking a Guest Service Representative. You will be the face of the hotel, greeting guests, assisting with check-in/check-out, and handling front desk operations to ensure a smooth guest experience.

The ideal candidate is friendly, professional, and capable of building rapport with guests while maintaining accurate records and following health standards. English proficiency is required; additional languages are a plus.

Qualifications

• High School Diploma or GED is required.
• Familiarity with hospitality industry standards is preferred.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding in diverse customer situations.
• Genuine care for customers and employees.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate guest needs and build rapport.
• Respond to guest concerns and escalate to management when needed.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

English proficiency

Communication skills

Education

High School Diploma/GED

Job description

Holiday Inn Express & Suites Fresno NW is seeking a Guest Service Representative. You will be the face of the hotel, greeting guests, assisting with check-in/check-out, and handling front desk operations to ensure a smooth guest experience.

The ideal candidate is friendly, professional, and capable of building rapport with guests while maintaining accurate records and following health standards. English proficiency is required; additional languages are a plus.