Guest Experience Specialist — Front Desk

suburbaninns; Holland (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee and Friends & Family hotel/餐餐

Earned Paid Time Off for ALL Team Mem

Insurance (health, vision, dental,life

Flexible schedules

Holiday Pay

Volunteer time off

Advancement opportunities

Referral program

Maternity/paternity/adoption leave (F—

Job summary

Holiday Inn Express, operated by Suburban Inns, is seeking a Guest Service Representative to deliver outstanding guest service and drive sales. You will greet guests, gather data, and help guide their stay while supporting front desk operations.

The role offers both part-time and full-time openings with competitive wages based on experience and opportunities for advancement. CPR training is required or provided on hire, and benefits include discounts and paid time off.

Qualifications

• Ability to interpret information and perform arithmetic functions.
• High school diploma or equivalent.
• CPR training or willing to obtain during hire.

Responsibilities

• Greet guests in a friendly manner and build a personal connection.
• Sell the property according to Suburban Inns standards.
• Balance cash drawer and handle guest accounts.
• Provide information on hotel policies, services, and local areas.
• Maintain a neat front desk workspace and follow procedures.

Skills

Sales skills

Guest service

Communication

Cash handling

Education

High school diploma

Tools

Quore

Job description

Holiday Inn Express, operated by Suburban Inns, is seeking a Guest Service Representative to deliver outstanding guest service and drive sales. You will greet guests, gather data, and help guide their stay while supporting front desk operations.

The role offers both part-time and full-time openings with competitive wages based on experience and opportunities for advancement. CPR training is required or provided on hire, and benefits include discounts and paid time off.