Hotel Front Desk Specialist — Guest Experience & MOD

Home 2 Suites by Hilton-Fresno; Fresno (CA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Home 2 Suites by Hilton-Fresno is hiring a full-time Front Desk Associate in Fresno, CA. You will welcome guests, issue keys, and provide information on services and local attractions.

You’ll perform check-in/check-out professionally, answer phones, upsell rooms, and act as Manager on Duty when scheduled. The role requires strong English, basic computer skills, and the ability to stand for long periods.

Formación

• Must be available for 2pm-10pm and 10pm-6am shifts.
• High school diploma or equivalent.
• Fluent English speaker.
• Strong computer and typing skills, tech-savvy.
• Able to stand for long periods behind the front desk.
• Able to lift up to 50 pounds.
• Willing to work weekends and holidays and all shifts.

Responsabilidades

• Provide prompt, friendly guest service.
• Check-in/check-out guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide hotel info, local area and room location.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System (PMS).
• Complete brand trainings and log onto Brand Portal.
• Maintain lobby and public areas in a clean, professional condition.
• Process cash and credit card transactions according to procedures.
• Address guest complaints and requests to ensure total guest satisfaction.
• Perform other duties as assigned, including tours, breakfast setup, data entry and reporting.
• Document events and incidents in the communication log.

Conocimientos

Customer service

Communication

Typing

POS systems

Cash handling

Front desk

Team player

Weekend shift

Educación

High school diploma

Herramientas

Property Management System

Descripción del empleo

Home 2 Suites by Hilton-Fresno is hiring a full-time Front Desk Associate in Fresno, CA. You will welcome guests, issue keys, and provide information on services and local attractions.

You’ll perform check-in/check-out professionally, answer phones, upsell rooms, and act as Manager on Duty when scheduled. The role requires strong English, basic computer skills, and the ability to stand for long periods.