Guest Services Agent

Rebel Hotel Company; Sunnyvale (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

Domain Hotel Sunnyvale is seeking a Guest Services Agent to be the first point of contact for guests, delivering a warm, personalized check-in and check-out experience while upholding privacy and discretion.

The role requires at least 1 year in front desk or guest-facing env, strong communication, and knowledge of PMS systems (Opera a plus). Availability for weekends and holidays is needed. Part-time on-site in Sunnyvale, CA.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in a front desk or guest-facing role, preferably in a luxury or boutique hotel environment.
• Exceptional interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus.
• Ability to multitask in a high-pressure environment while maintaining poise and professionalism.
• Availability to work flexible hours including weekends, evenings, and holidays.
• A polished appearance and a genuine passion for delivering exceptional Guest service.

Responsibilities

• Greet Guests with genuine warmth and professionalism upon arrival.
• Perform all check-in and check-out procedures efficiently and accurately.
• Handle Guest inquiries, requests, and concerns promptly and effectively.
• Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations.
• Communicate effectively with all departments to ensure Guest needs are met seamlessly.
• Process payments and manage billing in accordance with hotel policies.
• Maintain the front desk area and lobby in pristine condition.
• Assist with concierge services, transportation arrangements, and special requests.
• Uphold the confidentiality and privacy of all Guests and their information.
• Anticipate Guest needs and proactively address them to enhance the overall experience.
• Handle VIP Guests and special accommodations with the utmost attention to detail and discretion.

Skills

Interpersonal skills

Communication skills

Organizational skills

PMS (Opera)

Multitasking

Flexible schedule

Guest service passion

Education

High School Diploma or GED

Tools

Opera PMS

Job description

Job Title: Guest Services Agent

Location: Domain Hotel Sunnyvale - 1085 E. El Camino Real, Sunnyvale, CA 94087

Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint.

Job Duties And Functions

• Greet Guests with genuine warmth and professionalism upon arrival
• Perform all check-in and check-out procedures efficiently and accurately
• Handle Guest inquiries, requests, and concerns promptly and effectively
• Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations
• Communicate effectively with all departments to ensure Guest needs are met seamlessly
• Process payments and manage billing in accordance with hotel policies
• Maintain the front desk area and lobby in pristine condition
• Assist with concierge services, transportation arrangements, and special requests
• Uphold the confidentiality and privacy of all Guests and their information
• Anticipate Guest needs and proactively address them to enhance the overall experience
• Handle VIP Guests and special accommodations with the utmost attention to detail and discretion

Required Skills, Experience And Knowledge

• High School Diplomas or GED
• Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment
• Exceptional interpersonal and communication skills
• Strong organizational abilities and attention to detail
• Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus
• Ability to multitask in a high-pressure environment while maintaining poise and professionalism
• Availability to work flexible hours including weekends, evenings, and holidays
• A polished appearance and a genuine passion for delivering exceptional Guest service

Working Conditions / Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Part-Time

Work Location: On-Site, In-Person Position, Sunnyvale, CA

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off